PERSONAL ASSISTANT AND SECRETARIAL DEVELOPMENT SUMMIT
29 SEPTEMBER 2008 - HOLIDAY INN, GARDEN COURT (OR TAMBO AIRPORT, Gauteng)

SKILLS FOR BUSINESS DEVELOPMENT, INC.

Overview
Keeping the boss organised, on time, and on track is often a challenge, especially when you are not in charge. During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, say “no” without closing doors, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. The “Personal Assistant and Secretarial Development Summit” is the ideal conference for those needing to improve their administrative assistant skills or for those looking for the extra business edge.

Programme Objectives

At the conclusion, participants should be able to:

§Describe appropriate office dress.
§Demonstrate use of the telephone in a business environment.
§List steps for dealing with difficult people.
§Describe the communication process.
§Explain barriers to listening and how to overcome them.
§Demonstrate the use of open and closed questions.
§Rephrase blunt messages such as “I’m busy” for better communication.
§Apply techniques for dealing with angry or upset people.
§Describe basic time management skills.
§Develop an action plan to improve communication skills.

VENUE
HOLIDAY INN, GARDEN COURT

DATE
29 SEPTEMBER 2008

TIME
08H30 - 16H00

COST
R1 590,00 includes:

- Comprehensive training material
- Certificate of completion
- Tea / Coffee / Snacks on arrival
- Tea / Coffee / Snacks - mid
   morning
- Buffet Lunch
- Tea / Coffee / Biscuits -
   Afternoon
- Parking vouchers

ENROLMENTS
e-mail:

skillstraining@webmail.co.za <mailto:skillstraining@webmail.co.za> to enrol for this course

or contact:

Chantelle at (012) 376 1043 for further information

ENROLMENTS CLOSE
10 SEPTEMBER 2008

Content Outline


§Super Assistant:  What the Boss Expects
§Building Personal Credibility: Understanding Different Communication
§Styles and Different Kinds of Bosses
§It's Not What You Say... : Rephrasing for Better Relationships
§Tools of the Trade: Voicemail, Email, Memos, and More
§Professional Presence: Looking and Acting the Part
§Difficult Personalities and Difficult Situations: Dealing with Challenges

By the end of this program, participants will understand (in addition to good technical skills) what it takes to be a first-rate administrative assistant
to all kinds of bosses.